Cozy Penguin Privacy Policy

Website Privacy Policy

Last Updated: June 26, 2025

Welcome to Cozy Penguin Care ("Cozy Penguin," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us when you visit cozypenguincare.com (the "Site") or interact with our online services. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have.

Note for Clients: Once you engage our night‑nanny services, you will also be asked to review and sign our separate Family Privacy Policy & Data Use Acknowledgement, which governs how we handle care‑related data (e.g., Huckleberry logs, caregiver notes). This Website Privacy Policy focuses on information collected from Site visitors and marketing contacts.

1. Scope of This Policy

This policy applies to information we collect via:

  • The public pages of this Site and any sub‑domains hosted on Squarespace.

  • Online forms and scheduling widgets (e.g., Typeform, Calendly) embedded in the Site.

  • Email newsletters, SMS updates, or other marketing channels you opt into.

  • Our social media pages only to the extent we control and use data from those pages.

It does not cover third‑party sites or services you reach via external links. We encourage you to review those sites' privacy policies separately.

2. Information We Collect

The below are the categories of information we collect and examples of data collected:

  • Information You Provide Directly: Name, email, phone, child’s due date or age, service interests, comments you leave on blog posts, etc.

  • Device & Usage Data: IP address, browser type, referring pages, pages viewed, clicks, time on Site, etc.

  • Cookies & Similar Tech: Session cookies (login), analytics cookies (Google Analytics), advertising pixels (Meta/Facebook), etc.

  • Marketing Preferences: Newsletter opt‑ins, SMS consent records, unsubscribe requests, etc.

¹ For visitors from the European Economic Area (EEA) or United Kingdom (UK), we rely on the legal bases indicated in the table.

3. How We Use Your Information

We use the information we collect to:

  1. Operate and improve the Site’s performance and content.

  2. Respond to inquiries, schedule consultations, or provide quotes.

  3. Send marketing communications you have opted to receive (you can unsubscribe at any time).

  4. Analyze traffic patterns to understand how visitors use the Site.

  5. Detect, prevent, and address technical issues, fraud, or misuse.

We will never sell your personal information.

4. Cookies & Tracking Technologies

We and our service providers use cookies, web beacons, and similar technologies (“cookies”) to:

  • Remember your preferences (e.g., form autofill, language settings).

  • Perform analytics (e.g., Google Analytics, Squarespace Analytics).

  • Measure advertising performance (e.g., Meta Pixel) if you arrive via social ads.

You can manage or disable non‑essential cookies through the banner displayed on your first visit or by adjusting your browser settings. Disabling cookies may impact certain features.

5. Third‑Party Sharing & Service Providers

We disclose information only to the following categories of third parties, each of whom is bound by confidentiality and data‑protection obligations:

Hosting & infrastructure: Squarespace (website hosting, security, content management)

Analytics: Google Analytics 4, Squarespace Analytics

Marketing & CRM: Mailchimp, HubSpot, or similar (email/SMS campaigns, contact management)

Scheduling tools: Calendly, Acuity (appointment booking)

Legal & compliance: Advisors, insurers, regulators, or law enforcement when required

We do not allow these providers to use your data for their own marketing or other unrelated purposes.

6. Data Retention

We keep:

  • Marketing contact data for up to 24 months after your last interaction, unless you unsubscribe sooner.

  • Inquiry forms and consultation notes for 7 years (business and legal recordkeeping).

  • Aggregate analytics data indefinitely (no longer linked to identifiable individuals).

When data is no longer needed, we delete or anonymize it in accordance with our data‑retention schedule and applicable law.

7. Security Measures

  • TLS/SSL encryption secures data in transit.

  • Squarespace’s data centers provide physical and network safeguards.

  • Access to backend systems is restricted via role‑based permissions and multi‑factor authentication.

While we follow best practices, no transmission or storage system is completely secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at privacy@cozypenguincare.com.

8. Your Privacy Choices

The below details your options and how to exercise your options.

  • Opt out of marketing emails: Click "Unsubscribe" at the bottom of any Cozy Penguin email.

  • SMS opt out: Reply "STOP" to any text message.

  • Cookie controls: Use our cookie banner or browser settings.

  • Access / delete / correct data: Email privacy@cozypenguincare.com with your request.

  • Do Not Track signals: We currently do not respond to browser‑based DNT signals because there is no consensus standard.

9. State & International Privacy Rights

California (CCPA/CPRA)

California residents may request (a) categories and specific pieces of personal information collected, (b) deletion of personal information, and (c) information about our disclosures for business purposes. We do not sell or share personal data within the meaning of the CCPA. To exercise your rights, email privacy@cozypenguincare.com.

Colorado, Connecticut, Utah, Virginia

We honor similar rights available under these U.S. state privacy laws.

European Economic Area & United Kingdom

If you are located in the EEA/UK, you have rights under GDPR/UK‑GDPR including access, rectification, erasure, restriction, objection, and data portability. We rely on Mailchimp’s Standard Contractual Clauses (SCCs) and Squarespace’s Data Processing Addendum for cross‑border data transfers.

Children’s Online Privacy Protection Act (COPPA)

Our Site is not directed to children under 13, and we do not knowingly collect their personal information. If we learn that we have done so, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

  • Minor changes (stylistic or clerical) take effect immediately upon posting.

  • Material changes will be announced via a banner on the Site or email, with a 30‑day notice period.

Your continued use of the Site after any update signifies acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or requests related to privacy, please contact Cozy Penguin Management via privacy@cozypenguincare.com